Q: How can I tell the size of the shrimp I am buying?
A: In each product name you will find the count per pound (ex:16/20). The count of shrimp per pound in this case would be between 16 to 20 shrimp. Our shrimp come in 2 lb. bags so multiply each count x2. You would get approximately 32-40 shrimp in a 2 lb. bag of 16/20 shrimp.
Q: Where are Biloxi Shrimp Co.'s shrimp from? Are they white, pink, or brown?
A: Our wild-caught Gulf shrimp are fresh white shrimp harvested from the warm waters of the Gulf of Mexico and South Atlantic and processed in Biloxi, Mississippi.
Q: How long does it take to receive my order?
A: Orders shipped Monday - Wednesday normally take two to three business days. See details here at www.biloxishrimpco.com.
Q: Where do you ship?
A: The continental United States along with Alaska*.
*Alaska currently has a limitation on how much dry ice can be incorporated into packages. To ensure the quality of our shrimp, we double layer our packages for long travel times. The amount of dry ice we use exceeds the regulations in many areas.
Q: When do you ship?
A: Visit www.biloxishrimpco.com/shipping for our shipping schedule and full shipping breakdown.
Q: How is my order packed for delivery?
A: To ensure our shrimp are delivered to your home or business still frozen we strategically pack your order into a reusable cooler layered with dry ice. We add enough ice to keep your shrimp frozen for a 72-hour trip in the event a shipping issue arises after leaving Biloxi. If there is dry ice in your container please handle with care.
Q: Why is my order coming from Minnesota?
A: To better serve our customers on the East Coast, West Coast, and the northern US, we have partnered with The Fish Guys out of St. Louis Park, MN. We package and ship our shrimp in bulk to their distro center, and they ship out orders for us: same great shrimp, same quality service, faster shipping times.
Q: Do you sell pond raised or foreign shrimp?
A: Absolutely NOT. Our shrimp are 100% USA Wild-Caught Shrimp brought to you by USA shrimpers.
Q: What is the minimum order?
A: The minimum order (2 lbs.) is auto populated to your cart on each product page.
Q: What methods of payment do you accept?
A: All major credit cards and PayPal.
Q: Do you sell head-on shrimp?
A: No, all Biloxi shrimp are Headless IQF.
Q: Are your shrimp raw or cooked?
A: Our shrimp are IQF (Individually Quick Frozen) raw wild-caught USA shrimp.
Q. How do you recommend cooking Biloxi shrimp?
Q. What is the nutritional information?
Q: Do your shrimp have any preservatives? What all is listed?
A: To preserve the famous wild-caught taste our customers love, our shrimp go through a light coating of sodium bicarbonate and citric acid.
Q: Why is there a strong smell?
A: Some may notice a stronger smell with our shrimp than the shrimp you buy from the grocery store. This is due to our shrimp being processed through our state-of-the-art facility immediately after the catch arrives at our docks.
Q: Do you sell Royal Reds?
A: We do not carry Royal Reds. We do carry the finest wild-caught shrimp on the market though!
Q: Do you sell wholesale?
A: Yes! Our parent company, Biloxi Freezing & Processing, Inc., is one of the largest shrimp processors in the nation. Nearly 15% of all domestic shrimp processed in the United States travel through our facility in Biloxi, Mississippi! Email firstname.lastname@example.org for more wholesale information.
Q: Can I pick up my order from you in Biloxi?
A: We do not have a retail counter. Our shrimp are now available for purchase at Quality Poultry & Seafood in Biloxi.
Q: Do I have to order online?
A: If you would like assistance with your order, or to complete by phone, we would love to help. Give us a call Monday- Friday from 8:00 AM to 5:00 PM CST at 601-385-1824.
Q: How long will my shrimp last in the freezer?
A: Our shrimp keep their fresh flavor for 6-9 months in the freezer. After 10-12 months, your shrimp will still be edible, but you may notice less of our famous taste.
Q: I just placed my order. What's next?
A: You will receive a confirmation email within 30-minutes of placing your order. This email will provide your confirmation number. You will receive a separate email with your tracking code once your package is scanned into the mailing system.
Q: My order arrived partially thawed or completely thawed. What now?
A: We offer a 100% satisfaction guarantee or your money back. In the event of delays or shipping issues we recommend checking to make sure the core of the shrimp to see if they are frozen. If so, you are safe to place them in the freezer. If the shrimp are thawed please email us at email@example.com so we can begin to assist you on a replacement order!
Q: My order never arrived. What do I do?
A: Email us at firstname.lastname@example.org or send us a message on Facebook. Please provide your name, order number, and contact information. You may also call 601-385-1824 Monday-Friday from8:00 AM to 500 PM. We will work to resolve your order as fast as possible!