dsc00819-2.jpg

 

Shipping

Choose when to receive your order!

Remember, you are getting your wild-caught USA shrimp straight from the source!  Our website inventories are accurate and instantly updated after our current days production.  Products shown in our store are available for immediate shipment.  When checking out, simply select your desired day of delivery on the shipping calendar and complete your order - we’ll handle the rest.

  • Orders placed BEFORE Noon Monday-Wednesday CST will be received in less than two business days!
  • To receive your order by Friday of the current week place your order BEFORE Wednesday, Noon CST.
  • Orders placed AFTER Wednesday, Noon CST will deliver the following week as we do not ship our products over the weekend.

When will my order arrive?

ORDER

SHIPPING DATE

DELIVERY DAY

Order Day before Noon  CST Thursday-Monday

Shipping Day Monday

Delivery Day Wednesday

Order Day before Noon CST Tuesday

Shipping Day Tuesday

Delivery Day Thursday

Order Day before Noon CST Wednesday

Shipping Day Wednesday

Delivery Day Friday

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

Is there a minimum shipment?

There is a 10lb minimum order (5/2lb Individual Quick-Frozen Bags).  Orders are shipped in reusable coolers with a maximum product weight of 10 lbs so ordering in 10 lb increments customers will find their shipping rates are lower per pound.

How much does shipping cost?

Delivery costs are based on our actual UPS and Fedex Rates shown in your cart at checkout.  On the day your order ships, you will receive an email with your package's tracking number. This email will also indicate which carrier is delivering the package.

eGift Cards deliver instantly and free of charge.

Do you deliver overnight?

We currently do not deliver overnight.

Do you deliver to Hawaii and Alaska?

Yes, we deliver to the continental United States along with Alaska and Hawaii.

Do you deliver internationally?

We do not deliver outside of the United States of America.

What we need from you:

Biloxi Shrimp Co. makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

  • All shipments require a street address (No P.O. Box addresses. We apologize for the inconveinence).
  • Spoilage/damage/missing deliveries due to incorrect or incomplete shipping addresses voids satisfaction guarantee.  Biloxi Shrimp Co. is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
  • Biloxi Shrimp Co is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
  • Be sure to double check gift recipient addresses.  Billing customer is responsible to make sure gift recipient is available for delivery.

How will my order be packed?

To ensure that your product arrives at its destination in wholesome condition, we pack your order in our reusable shipping container and enough dry ice to ensure safe delivery.  All wild-caught USA shrimp are 2lb Individual Quick-Frozen bags that are heat sealed for freshness. The shrimp are packaged in an attractive gift box and nestled in a 100% recycled corrugated for an additional layer of protection.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.