Shipping

Choose when to receive your order!

Remember, you are getting your wild-caught Gulf of Mexico shrimp straight from the source!  Our website inventories are accurate and instantly updated after our current days production. Products shown in our store are available for immediate shipment.  When checking out, simply select your desired day of delivery on the shipping calendar and complete your order - we’ll handle the rest.

  • Orders placed BEFORE Noon Monday-Thursday CST will be received in two to three business days!
  • To receive your order by Friday of the current week place your order BEFORE Thursday, Noon CST.
  • Orders placed AFTER Thursday, Noon CST will deliver the following week as we do not ship our products over the weekend.

When will my order arrive?

ORDER

SHIPPING DATE

DELIVERY DAY

Order Day before Noon  CST Friday-Monday

Shipping Day Monday

Estimated Delivery Day Wednesday

Order Day before Noon CST Tuesday

Shipping Day Tuesday

Estimated Delivery Day Thursday

Order Day before Noon CST Wednesday

Shipping Day Wednesday

Estimated Delivery Day Friday

Order Day before Noon CST Thursday

Shipping Day Thursday

Estimated Delivery Day Friday

 

 

 

 

 

 

 

 

 

 

 

 

  

How much does shipping cost?

Delivery costs are based on our actual UPS and Fedex Rates shown in your cart at checkout.  On the day your order ships, you will receive an email with your package's tracking number. This email will also indicate which carrier is delivering the package.

eGift Cards deliver instantly and free of charge.

 

Do you deliver to Hawaii and Alaska?

Yes, we deliver to the continental United States along with Alaska* and Hawaii.

*Alaska currently has a limitation on how much dry ice can be incorporated into packages. To ensure the quality of our shrimp, we double layer our packages for long travel times. The amount of dry ice we use exceeds the regulations.

Do you deliver internationally?

We do not deliver outside of the United States of America.

Why is my order coming from Minnesota?

To better serve our customers on the East Coast, West Coast, and the northern US, we have partnered with The Fish Guys out of St. Louis Park, MN. We package and ship our shrimp in bulk to their distro center, and they ship out orders for us: same great Gulf shrimp, same quality service, faster shipping times.

What we need from you:

Biloxi Shrimp Co. makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

  • All shipments require a street address (No P.O. Box addresses. We apologize for the inconvenience).
  • Spoilage/damage/missing deliveries due to incorrect or incomplete shipping addresses voids satisfaction guarantee.  Biloxi Shrimp Co. is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
  • Biloxi Shrimp Co is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
  • Be sure to double check gift recipient addresses.  Billing customer is responsible to make sure gift recipient is available for delivery.

How will my order be packed?

To ensure that your product arrives at its destination in wholesome condition, we pack your order in our reusable shipping container and enough dry ice to ensure safe delivery.  All wild-caught USA shrimp are 2lb Individual Quick-Frozen bags that are heat sealed for freshness. The shrimp are packaged in an attractive gift box and nestled in a 100% recycled corrugated for an additional layer of protection.

 

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.